IMS Giotto takes care of their customers through every step of the system’s life, from installation to any maintenance needed. Thanks to the widespread fleet of technicians, IMS is able to efficiently assist in any kind of technical issue and quickly supply spare parts. Through continuous training IMS technicians maintain a deep knowledge of the continuously evolving system’s technical specification, thus ensuring a prompt answer to any request and keeping user and patient safety at the forefront.





Installation and training

The installation and start-up procedures of all IMS Giotto devices are performed by highly specialized technical staff, responsible for the entire process, from the room plan and equipment anchorage to electrical wiring and from the system’s calibration to DICOM network connection. Furthermore, IMS Giotto assists the users, guaranteeing an in-depth training course in order to take full advantage of the technological potential of the newly installed system.

Preventive maintenance

Preventive maintenance activities and frequency are based on the guidelines of our research and development department with the goal of always preserving the technological efficiency of the systems and the best economic value. IMS Giotto provides continuous software upgrades and the possibility to be further assisted by specialized technicians and application specialists. Upon conclusion of the maintenance procedure, a check list is released to prove the correct performance of all mechanical and electronical parts.

Corrective maintenance

The corrective maintenance request can be easily forwarded through a variety of communication tools. After a careful evaluation, based on the entity of the problem, our technicians will provide either remote or on-site assistance to restore the system’s operational efficiency. A detailed technical report of the performed activities is released upon conclusion.

Remote technical support

Thanks to fast and efficient operational procedures, our technical support staff always ensures patient and operator safety.
After receiving a request, IMS Giotto technicians remotely assist you by phone (and Computer Remote Control where allowed), following a 3 steps procedure:

  • Identification of the system
  • Opening of the support ticket
  • Diagnosis of the failure and relay to the appropriate expert technician

If the system’s operational efficiency is restored, the support ticket is closed and a technical report is released. If the problem persists, an on-site assistance procedure is activated.