INSTALLATION AND TRAINING
REMOTE TECHNICAL SUPPORT
Installation and training
Remote technical support
Thanks to fast and efficient operational procedures, our technical support staff always ensures patient and operator safety.
After receiving a request, IMS Giotto technicians remotely assist you by phone (and Computer Remote Control where allowed), following a 3 steps procedure:
- Identification of the system
- Opening of the support ticket
- Diagnosis of the failure and relay to the appropriate expert technician
If the system’s operational efficiency is restored, the support ticket is closed and a technical report is released. If the problem persists, an on-site assistance procedure is activated.